• Conditions of Use
    1. We use reasonable efforts to include accurate and up-to-date information on our website. The information presented within is for guidance only and is not intended to form any part of a contract. It is subject to change without notice. We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

    2. The information on these web pages has been prepared with reasonable care and is believed by us to be legal, honest, decent and truthful as of the date of its preparation.

    3. You agree that any material downloaded or otherwise access through the use of our web pages is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to your software of computer system and/or any resulting loss of data, even if we have been advised of the possibility of any such damage.

    4. We do not accept any liability in connection with any third party websites which may be linked or accessible through our own website and we do not endorse or approve the contents of any such site.

    5. In relation to a dispute arising out of this website, you the user and we Fitness First agree to submit it exclusively to the jurisdiction of the courts of Hong Kong.

    6. Except where expressively stated to the contract, the text and graphics in the information contained on this website are copyrighted under Fitness First. You may download or print out individual selections of this website only if explicitly used for your own personal use and not to be publicly reproduced. Permanent copying or storage of whole or part of this website or the information contained in it or reproduction or incorporation of any part of it in any other work or publication whether on paper or electronic media or any other form is expressly prohibited.

    7. The entire contents of these web pages remain our property and copyright with all rights reserved.

    8. EVOLUTION WELLNESS (HONG KONG) LIMITED is taking full responsibility for all the transactions from the website, and handling the dispute management, refunds, cancellations, returns & customer support.
  • Personal data protection act 2010

    Your personal information is personal property and as such we have published a separate Privacy Policy on this website. Our omission to exercise any rights under these conditions of use does not constitute a waiver or such right unless expressly accepted by us in writing.

  • REFUND POLICY

    - Your enrolment is personal to you and is non-assignable, non-transferable and non-refundable.
    - A Fitness First Terms Plan is a prepaid contract for twelve (12) or twenty-four (24) months. The prepaid Monthly Dues for the year or two year term duration are not refundable under any circumstances.
    - You must pay an Initial Joining Fee and an Administration Fee in the amount specified. These fees are non-refundable and are due immediately upon your enrolment being accepted. The amount of the Initial Joining Fee and the Administration Fee are subject to change without prior notice.
    - If you wish to terminate your Fitness First Service Plan for any other reason within a commitment period, the early termination fee is $1,000 for a Fitness First Centre and $1,500 for a Fitness First Platinum Centre. You must also complete not less than half of the commitment period. All prepaid dues are non-refundable or may be offset for the termination notice period.

  • Fitness First App - Frequently Asked Questions 
    Please check out our FAQ page for more details.
  • Refer A Friend T&C

    The Refer A Friend Program (“Program”) Terms and Conditions (“Terms and Conditions”) below constitute a legal agreement between the Refer-A-Friend Program participant as the “Referrer” (more particularly defined below) and Fitness First Hong Kong (“Company”), who is the legal owner of the domain name and web site www.fitnessfirst.com.hk (hereafter “Website”).

    The Program allows the Referrer to participate in the Program and receive a referral gift on these Terms and Conditions.

    The Program would come into force upon the Referrer's participation in the Program and it will create a legally binding contract between the Referrer and the Company. If you do not wish to proceed on this basis, the Referrer should immediately inform the Company.

    1. Definitions and Interpretation

    1.1 In these Terms and Conditions, the following words shall have the meaning respectively ascribed to them:

    “Cardholder” means an individual who is currently registered in the database of the Company.

    “Program”means Refer-A-Friend Program.

    “Referrer”means a Cardholder who voluntarily participates in the Program by referring eligible friends to become a Referee.

    “Referee”means a person who is not an existing Cardholder of the Company and who has given his/her approval and whom the Referrer has referred through the Program.

    2. Period of Validity

    2.1 This Program is valid from 1 July, 2021. Any referrals made before this date are ineligible for a reward under this program.

    2.2 This program may be terminated by the Company at any time or amend these Terms & Conditions without prior notice.

    3. Eligibility Criteria

    3.1 The Program is open and available to Referrers who meet the following criteria:

    3.1.1 Both the Referee and the Referrer must be aged 18 and over

    3. 1. 2 The Referrer must be a registered Cardholder of the Company

    3.1.3 The Referee must become a new Cardholder and not be an existing registered Cardholder of the Company

    3.1.4 The Referrer will not be eligible to receive the referral gift under this Program in the event that the Referee is already a Cardholder registered in the database of the Company at the date of referral or if the Company has already received the details of the Referee from independent sources but has not yet entered them on the Company database.

    3.1.5 The Referee must be notified and have consented to their details, personal data and information being passed to the Company for this Program before the date of the referral by the Referrer.

    3.1.6 Referee can only be referred to the Company once. In the event that a Referee is referred to the Company more than once, only the first person to refer the Referee to the Company (with the Referee’s permission) will be eligible for a referral gift under this Program.

    3.1.7 Permanent employees and contract and temporary workers working directly for the Company and its subsidiaries are not eligible to participate in the Program.

    4. Referrer Responsibilities

    4.1 It is the Referrer’s responsibility to contact the relevant Company customer service representative in order to claim their referral gift.

    4.2 The Referrer will indemnify the Company and its officers, directors and employees, affiliates or any of them on demand against any and all loss, damage, claims, demands, actions, costs (including legal/attorney fees), charges, expenses and liabilities of whatsoever nature incurred by or awarded to the Company and/or its officers, directors and employees, affiliates, arising directly or indirectly out of Referrer’s failure to obtain consent from the Referee before any personal data or information about the Referee is passed to the Company for this Program.

    4.3 The Referrer agrees that he or she will not make any representations, promises, warranties or other statements about the Company or the Company’s Website, products, services or policies other than as may be expressly approved in writing by the Company or as otherwise provided to the Referrer by the Company for that purpose.

    4.4 The Referrer is responsible for providing the full and accurate information requested by the Company in connection with the Program. Such information includes, but is not limited to, contact details about the Referee.

    5. Terms for Earning the Referral Gift under the Program.

    5.1 Subject to meeting the requirements of Clauses 2, 3 and 4: 5.1.1 The Referrer is eligible to receive a gift if they refer Referee(s) who successfully register as a Cardholder.

    5.2 The Company is not responsible for any taxes, as required by law, arising from the provision of the referral gift(s).

    5.3 Processing for Referral Gift(s) will take 1 (one) month upon completion of Referee’s first month’s dues payment verification.

    6. Governing Law

    These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong SAR.